Privacy Policy

This Privacy and Cookie Policy states what we will do with your Personal Data once you have submitted your details to the site. By submitting your details, you agree to the principles of this policy. We comply with the Data Protection Act 1998. Any information you give to NERO DIGITAL LABS LTD will be held with the utmost care and will not be used in ways that you have not consented to. If you have any requests concerning your personal information or any queries with regard to these practices please contact our Data Manager via email: hello@nerodigital.co.uk.

Collection of Information
We collect personal information via the email inquiry form on the Contact Me page, via the Question submission form in the Help section, via the inquiry form on the Monthly Maintenance Service page and through cookies. The information is used only to communicate with the user as a result of a question or inquiry submitted.
You can find out more about what cookies are and why we use them further down this document.

Use of Personal Information
Your personal data will be used by NERO DIGITAL LABS LTD to communicate with you, primarily in response to a submitted contact or inquiry form. Contact information is saved on the website for a maximum period of 30 days, before being deleted, and is only accessible by the Data Controller.

Other Websites
Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policies which may differ from ours.

Subject Access Requests
You have the right to see what personal data we hold about you. To obtain a copy of the personal information that we hold about you, please email us: hello@nerodigital.co.uk. Please be aware that we reserve the right to charge a fee of up to £10 for any such request.

Internet-based Transfers
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international scale. This means, for instance, that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in-line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and consent to our processing of personal data in this way.

Cookies
A cookie is a small piece of information that is placed on your computer when you visit certain websites. Find out more about the use of cookies on http://www.allaboutcookies.org.

Use of Cookies
We use cookies to:

  1. remember you when you visit this website to keep track of your browsing patterns and to build up a profile of how you and other users use the website.
  2. make our website work as efficiently as possible.
  3. administer services to you.

Most browsers allow you to turn off cookies. To do this look at the “help” menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates.

Website logs are analysed to constantly improve the value of the information provided on the website. The website logs are not personally identifiable, and no attempts are made to link them with the individuals who actually use the website.

Third Party Cookies
The third party cookies currently being used on our sites are from Google Analytics. These are:

_utma (expires after 2 years)
_utmb (expires after 30 minutes)
_utmc (expires at the end of every browsing session)
_utmz (expires after 6 months)

These cookies cannot be used to identify an individual; they can only be used for statistical purposes, for example, in providing you with advertisements that are more relevant to your interests. Some of the information gleaned from third party cookies will be aggregated with other anonymous information for statistical purposes. The third party companies that generate these cookies have their own, strict, privacy policies but we don’t have access to these cookies; other than allowing them to be served, we have no role to play in these cookies at all.

You can visit the trade body representing these advertising companies for more information on how to opt out of these cookies: http://www.allaboutcookies.org

We endeavour to take all reasonable steps to protect your Personal Data, but cannot guarantee the security of any Personal Data you disclose online. You accept the inherent security implications of dealing online over the internet and will not hold us responsible for any breach of security unless we have been wilfully negligent.

Amendments
Please note that this privacy policy is subject to change from time to time. It was last updated in November 2017.

More details on our data privacy policy can be found here – Privacy Policy