Reputation Marketing

5 Star Review Rating

We'll help grow your business by positively improving your online reputation

Does your business actively collect customer reviews and ratings? Does your business market those ratings and manage their visibility on the most relevant platforms for your industry? if the answer is ‘no’ to any of these questions, keep reading…

Why is online reputation important?
Customer ratings & reviews are the starting point of the decision-making process for many of your prospective customers. A strong online reputation can make the difference between customers coming to you or taking their business to your competition.

How we can improve your online reputation
With over 10 years of experience in the digital marketing and reputation industry, we will improve your online reputation using our proprietary multi-million pound platform to collect feedback from your customers and turning it into highly visible online reviews that we will post to the most relevant platforms for your industry.

Want to learn more? Fill in the form and we will get back to you to arrange a meeting. We will also provide you with a free, no-strings-attached report of your current online reputation.

Book a call today

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Customer Behaviour

What do customers do before deciding where to buy services and products?

80%+

More than 80% of purchases are affected by customer reviews

32%

32% of customers find reviews to be the most important purchasing consideration 

72%

72% of customers trust recent reviews as much as a personal recommendation

15

The number of positive reviews needed to counter-balance just 1 negative review

What these numbers mean for your business

Customer behaviour has changed a lot in the last few years, with more and more of your customers relying on peer reviews of products and services to help make their purchasing decisions

This means that if your business is not being actively reviewed, for example on Google, Facebook, Yell or industry-specific peer review platforms, then it is essentially invisible to many of your prospective customers. 

Worse, when prospective customers search for businesses like yours and they find that your competitors have

  • more total reviews,
  • more recent reviews
  • and more positive reviews,

who are they likely to give their business to? 

Exactly!

This is why it is so important for businesses to actively monitor and manage peer feedback and reviews. 

And that’s what we will do for you:

  1. We will build your positive online reputation;
  2. We will manage it by continuously monitoring and reporting;
  3. We will market your genuine positive reviews to drive more business, and
  4. We will train you and your team to obtain and promote your online reviews.

 

Book your no-strings-attached call using the form above and we’ll also provide you with a free report that outlines the current state of your business’s online reputation.

A positive online reputation increases trust in your brand

In an increasingly busy market, a positive online reputation helps to establish trust in your business and to set you apart from the competition.

50% of consumers refer to reviews before purchasing to ensure a business is trustworthy and they won't be scammed

Paul Skeldon, internetretailing.net, June 2022

As reported in Internet Retailing in June 2022, 50% of consumers will first refer to reviews to ensure a business is legitimate and trustworthy; this means that regardless of any other marketing activity – SEO, social media, advertising etc – half of potential customers are still likely to make a decision based on your business’s online reviews.

So what happens if your prospective customers:

Help us to help you to take active control of your online reputation – fill in the form above to book a call now and remember, we’ll give you a free report so you can see where we can help improve your online reputation.