Does your business actively collect customer reviews and ratings? Does your business market those ratings and manage their visibility on the most relevant platforms for your industry? if the answer is ‘no’ to any of these questions, keep reading…
Why is online reputation important?
Customer ratings & reviews are the starting point of the decision-making process for many of your prospective customers. A strong online reputation can make the difference between customers coming to you or taking their business to your competition.
How we can improve your online reputation
With over 10 years of experience in the digital marketing and reputation industry, we will improve your online reputation using our proprietary multi-million pound platform to collect feedback from your customers and turning it into highly visible online reviews that we will post to the most relevant platforms for your industry.
Want to learn more? Fill in the form and we will get back to you to arrange a meeting. We will also provide you with a free, no-strings-attached report of your current online reputation.
What do customers do before deciding where to buy services and products?
More than 80% of purchases are affected by customer reviews
32% of customers find reviews to be the most important purchasing consideration
72% of customers trust recent reviews as much as a personal recommendation
The number of positive reviews needed to counter-balance just 1 negative review
Customer behaviour has changed a lot in the last few years, with more and more of your customers relying on peer reviews of products and services to help make their purchasing decisions.
This means that if your business is not being actively reviewed, for example on Google, Facebook, Yell or industry-specific peer review platforms, then it is essentially invisible to many of your prospective customers.
Worse, when prospective customers search for businesses like yours and they find that your competitors have
who are they likely to give their business to?
This is why it is so important for businesses to actively monitor and manage peer feedback and reviews.
And that’s what we will do for you:
Book your no-strings-attached call using the form above and we’ll also provide you with a free report that outlines the current state of your business’s online reputation.
In an increasingly busy market, a positive online reputation helps to establish trust in your business and to set you apart from the competition.
As reported in Internet Retailing in June 2022, 50% of consumers will first refer to reviews to ensure a business is legitimate and trustworthy; this means that regardless of any other marketing activity – SEO, social media, advertising etc – half of potential customers are still likely to make a decision based on your business’s online reviews.
So what happens if your prospective customers: